Now, I spend a great deal of time thinking about people’s expectations. I know, I probably need to get out more, but let’s face it, if you’re offering any sort of professional service for which you’re hoping to get paid and you’re not meeting expectations – then it’s my belief you’re on a big fat hiding to nothing. But, (and isn’t there always a but?) it’s often tough because the odd thing about expectations is the way they vary, depending on where someone’s coming from.
Let me give you an example of how perspective can alter expectation:
Mrs A bumps into Mrs B on the high street. Kisses and family updates are exchanged. Mrs A asks “How’s that lovely daughter of yours?”
“Oh” says Mrs B, “Married, eighteen months now, wonderful boy. Brings her breakfast in bed every day, surprises her with lovely little bits of jewellery, even when it’s not her birthday, takes her out to eat at least a couple of times a week. Treats her like a princess!”
“And your son?”
“Huh, also married. But boy, did he make a mistake! She stays in bed all morning, she’s always expecting presents – and cook? Don’t make me laugh – only one thing that girl knows how to make, and that’s a reservation!”
See what I mean?